Terms of Service

Effective Date: April 8, 2026
Last Updated: April 8, 2026

Welcome to GemSense. These Terms of Service ("Terms") govern your use of our website and the purchase of products from GemSense, a brand operated by Vyora Online LLP. By accessing or using our website, you agree to be bound by these Terms.

1. About Us

GemSense is a brand owned and operated by:
Vyora Online LLP
Registered Address: A-30, Raghu Nagar, Dabri, New Delhi, 110045, India

2. Eligibility

By using our website, you represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian. You agree to provide accurate and complete information when creating an account or placing an order.

3. Products and Pricing

All products listed on our website are subject to availability
We reserve the right to modify prices at any time without prior notice
Product images are for illustrative purposes; actual crystals may vary slightly in colour, size, and pattern due to their natural origin
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise

4. Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order
Payment must be completed at the time of order through our available payment methods (UPI, credit/debit card, net banking, wallets, or COD where available)
We use secure third-party payment gateways and do not store your payment details

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on delivery timelines, charges, and coverage areas.

6. Returns and Refunds

Please refer to our Return Policy for information on returns, refunds, and exchanges.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Vyora Online LLP and is protected under Indian intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. User Conduct

By using our website, you agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorised access to our systems or data
Interfere with the proper functioning of the website
Submit false, misleading, or fraudulent information
Reproduce or resell our products without authorisation

9. Disclaimer of Warranties

Our products are natural crystal bracelets intended for personal wellness and spiritual purposes. GemSense makes no medical or therapeutic claims. Crystals are not a substitute for professional medical advice, diagnosis, or treatment. Results from using crystals may vary from person to person.

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

10. Limitation of Liability

To the maximum extent permitted by law, Vyora Online LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or purchase of products, including but not limited to loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold harmless Vyora Online LLP, its partners, employees, and affiliates from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms.

12. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.