Help Center

Q: Are your crystals authentic and natural?

Yes, every crystal bracelet at GemSense is 100% authentic and natural. We source our crystals directly from trusted mines and suppliers, and each piece is lab-certified for genuineness. We never sell synthetic, dyed, or heat-treated stones without disclosure.

Q: How do I choose the right crystal bracelet?

You can browse by intention (Protection, Love, Wealth, Healing) or use our Crystal Quiz tool to get a personalised recommendation. Each product page also lists the crystal's properties and which intentions it supports, so you can find the perfect match.

Q: What sizes are available for bracelets?

Our bracelets are available in multiple bead sizes (typically 6mm, 8mm, and 10mm). Most bracelets are strung on high-quality elastic cord and fit wrist sizes from 15 cm to 20 cm comfortably. If you need a specific size, please contact us at support@gemsense.in before ordering.

Q: Are crystal healing properties scientifically proven?

Crystal healing is rooted in traditional and spiritual practices, and many people find genuine benefit from wearing crystals. However, GemSense does not claim that crystals can diagnose, treat, cure, or prevent any medical condition. They are meant to complement your wellness journey, not replace professional medical advice.

Q: What payment methods do you accept?

We accept all major payment methods including credit cards (Visa, Mastercard), debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe. We also offer Cash on Delivery (COD) for eligible orders within India.

Q: Is it safe to pay online on GemSense?

Absolutely. Our website is secured with SSL encryption (HTTPS), and all payments are processed through Shopify's PCI-compliant payment gateway. Your card details are never stored on our servers. You can shop with complete confidence.

Q: Can I pay using Cash on Delivery (COD)?

Yes, COD is available for eligible orders shipped within India. You can check if COD is available for your pincode on the product page using our pincode checker. Please keep the exact change ready at the time of delivery.

Q: Will I be charged any extra fees or taxes?

No hidden charges. The price shown on the product page is the final price you pay, inclusive of all applicable taxes (GST). Shipping is free on all orders within India. There are no additional fees at checkout or on delivery.

Q: How much does shipping cost?

We offer free shipping on all orders within India — no minimum purchase required. We currently ship only within India and do not offer international shipping at this time.

Q: How long does delivery take?

Orders are processed within 1–2 business days. After dispatch, standard delivery takes 3–5 business days depending on your location. You will receive a tracking number via email once your order has been shipped.

Find answers to common questions below, or reach us at support@gemsense.in for further help.

Need More Help?

Can't find what you're looking for? Our customer care team is happy to help. Email us at support@gemsense.in and we'll get back to you within 24 hours.

Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST