Privacy Policy

Effective Date: April 8, 2026
Last Updated: April 8, 2026

Vyora Online LLP ("GemSense", "we", "us", or "our"), operating under the brand name GemSense, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information: When you place an order or create an account, we may collect your name, email address, phone number, shipping address, billing address, and payment information.

Non-Personal Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site.

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your orders, account, or inquiries
Send promotional emails and offers (you may opt out at any time)
Improve our website, products, and customer service
Prevent fraud and ensure the security of our platform
Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Service Providers: Payment processors, shipping partners, and analytics providers who assist in operating our business
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with any merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications
Withdraw consent where processing is based on consent

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.